Senior Business Analyst, Client Access-UAT, Chicago

• Company

  JPMorgan

• Location

  USA-IL-Chicago

• Compensation

  Competitve

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  Aug 30, 2010

• eFC Ref no

  674337

Please see the job description

TS Client Access (TSCA) provides clients worldwide with access to the firm's treasury management transaction and information services, through Internet, PC Workstation, and direct data transmission channels.
The organization has end-to-end responsibility for these channels, including sales support, client experience, product management, delivery, implementation, fulfillment, technical support, and platform operations.
GCA is comprised of approximately 500 professionals globally, with hub locations in New York, Chicago, Tampa, London, Singapore, and Hong Kong.
The User Acceptance Testing (UAT) Lead will be part of the TSCA Platform Management team, which has responsibility for overall platform performance and operating architecture.
In addition, the team provides user acceptance testing (UAT), business planning, reporting, analytics, and risk management services across the TSCA organization, and leverages these capabilities to drive active client usage of online channels for routine service, information, and transactional interactions.
The UAT Lead will have responsibility for user acceptance test planning and execution for one or more major projects affecting the TSCA platforms.
User acceptance testing validates that both online functionality and supporting business processes operate as specified and in a way that provides an outstanding experience for our clients.Specific areas of responsibility include:Understand business requirements and business operating processes/procedures in order to develop effective UAT deliverables that fully test impacted business and operational groups.Facilitate creation of the overall Test Strategy, UAT Test Plan, Business Requirements matrix, execution schedule.Develop detailed UAT test plans, conditions, scenarios, cases and related dataWork closely with the IT QA leads to ensure the complete Test Strategy (i.e. Unit, System, Performance, Availability, Security and Disaster Recovery) is executed.Lead UAT planning and execution activities for business and operations participantsManage tracking and resolution of defects along with the reporting of UAT execution resultsPartner with business, operations, and training teams to ensure end-to-end operating model procedures are defined and tested
This position reports to one of the TS Client Access UAT Managers.
The position is based in Chicago, IL and requires approximately 25% tavel to other GCA locations in support of testing and major release events.

Qualifications
Minimum of a B.A./B.S. degree or work equivalent.5 years of Web based experience in user acceptance testing, business analysis, quality assurance, or a related discipline.5 years experience in program delivery methodology (e.g. CMM, six sigma, etc.).Minimum of 3-5 years of team / resource management.Strong leadership and coaching skills.Strong research, analytical, and organizational skills.Previous experience developing test strategy, test plans, and managing test execution.Successful experience working across different lines of business to coordinate testing.Candidate must have excellent negotiation and issue resolution skills.Excellent communication skills - both oral and writtenAbility to grasp business concepts quickly and to present complex information in a clear and concise fashion to business and IT partners at all levels.Ability to understand technical documents.Self motivated and capable of working independently.Ability to multitask (lead and participate) across multiple projects at the same timeAbility to work with a sense of urgency and attention to detail.Financial Services Industry background or Treasury Services background a strong plusCSTE or CQA certification, a plusExperience with following applications: MS Word, MS Excel, MS PowerPoint, MS Access, Crystal Reports 9.0, Mercury Quality Center, and various web based applications preferred.