eFinancialCareers

• Company

  Standard Chartered Bank UAE

• Location

  Other

• Compensation

  Competitive Salary

• Position Type

  Employee

• Employment type

  Full time

• Updated

  18 Nov 2008

• eFC Ref no

  461690

Lead the development, implementation and delivery of business strategy and financial plans, within regulatory framework and the group’s policies and risk guidelines Optimise resource allocation and identify opportunities for growth to deliver ambitious profit performance goals of the Bank through a customer centric value proposition.

Strategy and Business Performance

• Develop and execute business strategy in Lending (covering all secured & unsecured lending products and credit card products) to achieve goals:

-          Financials
Revenue growth, cost control, profit, economic profit, account performance

-          Customers

-          Formulating decile strategy for customer deciles and driving innovation of products and services to meet the needs of targeted desired customer  segments.,

-          Drive acquisition, Retention management, account activation and usage, customer satisfaction, Loyalty index

 

• Oversee alliances with external associations (Visa / Mastercard / Amex, developers, lawyers and agents

• Manage & optimize portfolio risks in conjunction with Risk Head

• As part of top management team, contribute to establish the strategy and priorities for the consumer banking business in country

Business Management

• Drive product development and innovation to meet/anticipate needs of customers

• Manage compliance of PDDs, CRDs and the control of programs/CDD

• Develop and launch innovative products as well as product-bundling to increase market share and revenue

• Work with Marketing on product marketing and branding

• Identify new segments, channels or opportunities for product distribution and marketing

• Work collaboratively with other business functions to enhance business opportunities through cross-sell and to resolve cross-functional operations and service issues.

• Indirectly manage direct sales force

Process

• Improve the end-to-end process for Lending business with focus on quality in delivery and cycle time.  

• This includes working with other functions and VS on processes and systems for acquisition, underwriting, authorization, account retention & maintenance, results tracking, etc to deliver the customer value proposition.

• Manage the productivity and efficiency of the value stream

Leadership & People

• Build a strong local talent pipeline for future business growth and continuity

• Coach direct reports and key talents to deliver on individual performance

• Manage employee engagement, motivation and attrition issues

• Be an effective agent of change and a role model for talented managers throughout the Bank

Compliance & Control

• Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff

Responsible for achieving and maintaining satisfactory audit rating