eFinancialCareers

• Company

  Genworth Financial Inc

• Location

  Germany-Hessen

• Compensation

  Competitive + Bonus + Benefits

• Position Type

  Employee

• Employment type

  Full time

• Updated

  09 Oct 2008

• eFC Ref no

  458636

You will support the Claims team (Back-Office) for Germany & Switzerland (15 employees) ensuring high levels of quality and productivity, coaching and developing the team and working with other business functions to improve processes and communication.

Responsibilities

Manage team / department to ensure achievement of 100% of client service level agreement's on claims processing
Responsibility for the administration and maintenance of the claims functions including customer service functions
Work with commercial team to ensure the claims process is considered in all new product launches and that the claims team receives appropriate training
Build effective operational relationships with clients to ensure the speedy resolution of issues
Work with our Management team, IT and Management Information departments on system and reporting requirements/improvements
Manage the productivity and flexibility of the team in terms of knowledge and skill-set

Education & Experience

Fluency in German and good English language skills (written and spoken)
Strong experience in supervising a team of 10 or more people, ideally in Financial Services
University degree ideal or qualified by experience
Commercial awareness and business focus
Relevant medical/claims qualification
Strong coaching and motivational skills
Good team player

Genworth Financial is a leading global insurer serving the lifestyle protection, retirement income, investment and mortgage insurance needs of more than 15 million customers throughout 25 countries. It employs some 7,000 people worldwide, boasting a diverse and talented team of professionals.

In Europe, Genworth focuses on Lifestyle Protection and Mortgage Insurance, working with banks, IFA’s and other financial institutions. Its products help these groups to grow their business by reducing the risk of their loan portfolios and increasing revenues. By combining its pan-European experience with local knowledge and service, Genworth Financial offers its clients a unique partnership approach.

For more information on Genworth, please visit: www.genworth.com